At The Sculpture Room, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with the terms below.

1. Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Items must be unused, in their original condition, and include all original packaging and labels.
• Certain items, such as custom-made or personalised products, are not eligible for returns unless faulty.

2. Faulty or Damaged Items

If an item arrives damaged or is defective, please contact us immediately at info@thesculptureroom.co.uk with your order number and photographs of the issue. We will arrange for a replacement or refund as appropriate.

3. How to Request a Return

1. Email info@thesculptureroom.co.uk within 14 days of receiving your order.
   • Include your order number, the item(s) you wish to return, and the reason for the return.
2. Once your return is approved, you will receive instructions on how to send the item(s) back to us.
3. Ship the item(s) to the following address:
   The Sculpture Room
   12 Georges Elm Lane
   Bidford-on-Avon, Alcester, B50 4JS

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a tracked delivery service to ensure the item arrives safely.

5. Refunds

• Refunds will be issued to the original payment method within 14 days of receiving the returned item(s).
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or faulty item).

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Non-Returnable Items

• Custom-made or personalised items.

8. Contact Us

If you have any questions about our Returns Policy, please contact:
Sharon Dawkins
Email: info@thesculptureroom.co.uk
Phone: 01789 491395
Address: 12 Georges Elm Lane, Bidford-on-Avon, Alcester, B50 4JS